### Incident History

#### Privacy Request Intake Forms Experiencing Slow Load Times
- **Date:** Jan 8, 14:15 PST  
  **Status:** Resolved  
  This degradation has been resolved. All Privacy Request intake forms are loading at normal speed.

- **Date:** Jan 8, 12:20 PST  
  **Status:** Investigating  
  We’re currently investigating an issue causing Privacy Request Intake Forms to load more slowly than expected. Forms are still loading and functional, but users may experience increased load times. We’ll share updates as we learn more.

#### Direct Contact Form Submission Error
- **Date:** Aug 26, 13:39 PDT  
  **Status:** Resolved  
  This issue has been resolved!

- **Date:** Aug 26, 12:56 PDT  
  **Status:** Monitoring  
  A fix has been implemented and we are monitoring results.

- **Date:** Aug 26, 11:16 PDT  
  **Status:** Identified  
  The issue has been identified and we are working on a resolution.

- **Date:** Aug 26, 09:58 PDT  
  **Status:** Investigating  
  Some customers have reported Direct Contact Processors are unable to submit request results. We believe this to be an isolated issue and are urgently investigating.

#### DataGrail Scheduled Maintenance
- **Date:** Mar 14, 19:37 PDT  
  **Status:** Completed  
  The scheduled maintenance has been completed. All systems are fully operational.

- **Date:** Mar 14, 19:35 PDT  
  **Status:** Verifying  
  Verification is currently underway for the maintenance items.

- **Date:** Mar 14, 19:08 PDT  
  **Status:** In progress  
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

- **Date:** Mar 14, 19:07 PDT  
  **Status:** Scheduled  
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

#### Access to DataGrail via Okta SSO Impacted
- **Date:** Nov 12, 12:30 PST  
  **Status:** Resolved  
  This incident has been resolved. All customers using Okta SSO to access DataGrail can do so successfully.

- **Date:** Nov 12, 12:11 PST  
  **Status:** Identified  
  The issue has been identified and a fix is being implemented.

- **Date:** Nov 12, 11:49 PST  
  **Status:** Investigating  
  We are currently investigating an issue where customers utilizing Okta SSO for access to DataGrail are unable to successfully login and see a 403 error message. We will update again when we know more.

#### Additional Incidents
- **Trouble logging into DataGrail via Microsoft SSO (Resolved)**  
  - **Date:** Apr 6, 18:59 PDT  
    **Status:** Resolved  
    This incident has been resolved and users with Microsoft SSO can now login to DataGrail successfully.

- **Direct Contact Integrations Closing Requests without Completion after 14 Day Due Date**  
  - **Date:** Oct 11, 16:42 PDT  
    **Status:** Resolved  
    This incident has been resolved.

- **Hybrid Integrations Not Sending Direct Contact Emails to Processors**  
  - **Date:** Aug 31, 19:28 PDT  
    **Status:** Resolved  
    This incident has been resolved.

- **Network Connectivity Issues**  
  - **Date:** Dec 15, 08:43 PST  
    **Status:** Resolved  
    This incident has been fully resolved and the platform is functioning normally.