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Date: Jan 8, 14:15 PST
Status: Resolved
This degradation has been resolved. All Privacy Request intake forms are loading at normal speed.
Date: Jan 8, 12:20 PST
Status: Investigating
We’re currently investigating an issue causing Privacy Request Intake Forms to load more slowly than expected. Forms are still loading and functional, but users may experience increased load times. We’ll share updates as we learn more.

Date: Aug 26, 13:39 PDT
Status: Resolved
This issue has been resolved!
Date: Aug 26, 12:56 PDT
Status: Monitoring
A fix has been implemented and we are monitoring results.
Date: Aug 26, 11:16 PDT
Status: Identified
The issue has been identified and we are working on a resolution.
Date: Aug 26, 09:58 PDT
Status: Investigating
Some customers have reported Direct Contact Processors are unable to submit request results. We believe this to be an isolated issue and are urgently investigating.

Date: Mar 14, 19:37 PDT
Status: Completed
The scheduled maintenance has been completed. All systems are fully operational.
Date: Mar 14, 19:35 PDT
Status: Verifying
Verification is currently underway for the maintenance items.
Date: Mar 14, 19:08 PDT
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Mar 14, 19:07 PDT
Status: Scheduled
Scheduled maintenance is currently in progress. We will provide updates as necessary.

Date: Nov 12, 12:30 PST
Status: Resolved
This incident has been resolved. All customers using Okta SSO to access DataGrail can do so successfully.
Date: Nov 12, 12:11 PST
Status: Identified
The issue has been identified and a fix is being implemented.
Date: Nov 12, 11:49 PST
Status: Investigating
We are currently investigating an issue where customers utilizing Okta SSO for access to DataGrail are unable to successfully login and see a 403 error message. We will update again when we know more.

Trouble logging into DataGrail via Microsoft SSO (Resolved)
- Date: Apr 6, 18:59 PDT
  Status: Resolved
  This incident has been resolved and users with Microsoft SSO can now login to DataGrail successfully.
Direct Contact Integrations Closing Requests without Completion after 14 Day Due Date
- Date: Oct 11, 16:42 PDT
  Status: Resolved
  This incident has been resolved.
Hybrid Integrations Not Sending Direct Contact Emails to Processors
- Date: Aug 31, 19:28 PDT
  Status: Resolved
  This incident has been resolved.
Network Connectivity Issues
- Date: Dec 15, 08:43 PST
  Status: Resolved
  This incident has been fully resolved and the platform is functioning normally.