DSAR Software to Automate Data Subject Access Requests

Upgrade your DSAR program with DataGrail

The request process begins when an individual submits a DSAR to an organization. Data subjects have the right to request access to their personal information or related materials and find out how that information is being used. Data subjects (aka requesters) can also authorize others to make requests on their behalf.

From there, it takes four steps to fulfill a DSAR:

• Collect and log requests

Request submission should be easy and organized

• Verify the subject’s identity and review requested information

• Verifying requester identity is crucial to avoid providing information to an unauthorized user, but you should avoid making the process inaccessible

  • This step shouldn’t serve to collect additional personal information
  • Ensure the request is clear and inform the requester that the team is on it

• Gather, package, and review the data

Search across systems to collect all relevant information

• Provide the data to the requester

Ensure the data is correct and deliver the information to fulfill the DSAR

Because DSARs require a timely response involving data spread across various platforms, DataGrail’s Request Manager platform features handy privacy tools and powerful automation.

How it works

• 1. REQUEST FORMS
• 2. IDENTITY VERIFICATION
• 3. PRIVACY DASHBOARD
• 4. FULFILLMENT MADE EASY

1. REQUEST FORMS

Build data subject request forms for your website

Inbound DSARs can quickly overwhelm a privacy team lacking a centralized request submission form on the company’s website. Funneling DSARs through branded, user-friendly, and easily accessible request forms helps data subjects have a positive privacy experience while building brand trust.

Additionally, using DataGrail’s centralized DSAR form keeps requests organized. All requests received through the form will automatically populate a comprehensive compliance dashboard that notifies the privacy team of new submissions.

2. IDENTITY VERIFICATION

Easily verify subject identities and stop fraudulent DSARs

Verifying a data subject’s identity before you fulfill a request is a vital step in your privacy request process. Don’t frustrate data subjects by asking them to submit more personal data like passports, selfies, or government IDs.

Prevent risk, save time, and avoid requester stress with DataGrail’s Smart Verification™, an automatic feature for data subjects that uses pre-existing data to authenticate user identities.

3. PRIVACY DASHBOARD

Manage and monitor every DSAR on one centralized dashboard

To avoid incurring significant privacy-related fines and penalties, it’s vital to stay on top of DSAR deadlines. With our centralized, user-friendly Privacy Dashboard, it’s easier than ever to outsmart risk and:

• View all active requests by status, type, and more
• Receive automated notifications for approaching legal deadlines
• Monitor DSAR trends to optimize privacy program impact

4. FULFILLMENT MADE EASY

Collaborate with internal teams & third-party providers

Privacy teams fulfilling DSARs manually often waste time, energy, and business resources tracking down information across multiple internal and external teams and systems.

DataGrail Helps Teams:

• Avoid endless, back-and-forth communication with in-platform project management and gather critical information quickly
• Authorize third-party vendors to perform DSARs on behalf of others
• Automate data subject communications when DSARs are fulfilled

Love from DataGrail customers

“DataGrail has saved us countless man hours and tech resources and really allowed us to be compliant in the easiest possible way.”

Jodi Chapin, General Counsel, REVOLVE

Automated workflows to manage data subject requests with precision

Request Manager leverages automated workflows to streamline privacy management processes and help support responsible data governance programs. Using the centralized dashboard, it’s simple to take control of business risk management by ensuring sensitive data is closely tracked and highly protected. Keeping data systems organized allows for quicker, more accurate DSAR fulfillment.

Streamline the DSAR process and shorten fulfillment timeframes

Managing DSARs manually can take your legal, IT, and engineering teams offline for days, one request at a time. DataGrail offers tools to handle data subject access requests and other data subject requests like data deletion and do-not-sell (opt-out) requests in a repeatable, scalable way.

Achieve privacy compliance and minimize data risks

The EU’s General Data Protection Regulation’s (GDPR) introduction made waves by establishing subject rights requests and DSAR requirements. It also heavily influences many other privacy laws and regulations, like the California Consumer Privacy Law (CCPA). CCPA/GDPR compliance can be difficult, but it’s vital for businesses looking to avoid penalties and fines.

More importantly, combining regulatory compliance with proactive actions like conducting regular Data Privacy Impact Assessments (DPIAs) can be a business differentiator. Outsmarting privacy risk and efficiently fulfilling data subject requests can show that a company truly cares about data privacy as a human right.