# Data Subject Requests

The **Data Subject Requests** page supports bulk actions, allowing you to take action on multiple privacy requests at once without opening each ticket individually.

To use any bulk action, select the checkboxes next to the relevant requests on the **Data Subject Requests** page. Available actions appear at the top of the page based on the selected requests' states.

## Process Requests  
You can process multiple requests in the **Pending Action** state at once, eliminating the need to open and transition each ticket individually.

1. On the **Data Subject Requests** page, select the checkboxes next to the Pending Action requests you want to process.
2. Select **Process Request(s)** from the bulk actions at the top of the page.
3. Confirm the action. If any selected requests cannot be transitioned, you will be notified how many will be skipped — the remaining eligible requests will still be processed.

**Default Email Template**  
Bulk processing uses the **default email template** for all selected requests. If you need to customize the email message for a specific request, use the individual [Pending Action](https://docs.datagrail.io/docs/request-manager/request-processing/action-states/pending-action) workflow instead.

## Mark as Verified  
You can bulk verify requests that are in the **Verifying Email** state if you have verified the Data Subjects outside of DataGrail.

1. On the **Data Subject Requests** page, select the checkboxes next to the requests in the **Verifying Email** state.
2. Select **Mark as Verified** from the bulk actions at the top of the page.

## Close Requests  
You can bulk close requests in the following **Active** states:

- Active: Wizard
- Active: Extracting Identifiers
- Active: Extracting Personal Data
- Active: Pending Action

1. On the **Data Subject Requests** page, select the checkboxes next to the requests you want to close.
2. Select **Close Request** from the bulk actions at the top of the page.
3. Choose a **Close Reason** from the dropdown. The reason you choose does not impact how the request is closed.
4. Select **Close Request** to close without notifying the Data Subject.

**Customizing Close Emails**  
Bulk close does not support composing a custom email per request. To notify the Data Subject with a customized message, close requests individually using the [Close a Request](https://docs.datagrail.io/docs/request-manager/request-processing/request-actions#close-a-request) action.

**Need help?**  
If you have any questions, please reach out to your dedicated Account Manager or contact us at [support@datagrail.io](mailto:support@datagrail.io).

*Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.*